Who we are, how a project works and what you can expect when working with us.
Yes. For the Swiss market, Ouhud Digital GmbH is based in Zurich. It is in the process of being established; UID and commercial register entry are not yet available. Projects are conducted in German, and hosting and data...
Read answerThe contractually agreed liability limit of Ouhud GmbH is available upon request, as is the coverage amount of the professional indemnity insurance. Regardless of any clause, liability cannot be excluded arbitrarily: Lia...
Read answerAt the end of the contract, you will receive information from Ouhud GmbH upon request. Regardless of any agreement, Article 28 Paragraph 3 Letter g of the GDPR applies to personal data: The processor must delete or retur...
Read answerFor Ouhud GmbH: upon request. The question has a legal core that goes beyond matters of preference: Every sub-processor requires your approval according to Art. 28 para. 2 GDPR, and access to personal data from a third c...
Read answerThis cannot be answered universally, and anyone who does so is selling something. What is common in the industry is that user documentation and an introduction are part of the work, while in-depth data migration and mult...
Read answerOuhud does not provide approved medical products, cash register systems with certified technical security devices, regulated payment services, or financial accounting. It is also advised against replicating good standard...
Read answerBefore the project begins, a detailed analysis of the project's requirements and goals is conducted. Discussions address the specific needs of the client to determine whether Ouhud's competencies and services meet those...
Read answerDuring a project, a fixed contact person is usually appointed from the project team. This contact person is responsible for communication between the project participants and ensures that all relevant information is exch...
Read answerVarious pieces of information are required for a reliable initial estimate. These include project goals, the scope of the desired software solution, technical requirements, and the planned number of users. Information ab...
Read answerThe transparency of effort, budget consumption, and remaining forecast depends on the project management tools and methods used. Clear documentation and regular updates are crucial to making the current status comprehens...
Read answerThe intervals for project status reports can vary depending on the project size, customer requirements, and internal processes. Status reports are often created weekly or monthly to document progress and identify any iss...
Read answerIn project management, tools such as Jira, Trello, or Asana are commonly used to plan, track, and manage tasks. For communication within teams, platforms like Slack, Microsoft Teams, or Zoom are prevalent. These tools su...
Read answerThe documentation of requirements, decisions, and changes is typically carried out through structured processes that ensure all relevant information is recorded. Requirements are often documented in the form of specifica...
Read answerYes, it is possible to commission a project in clear stages. This approach allows for gradual implementation and control of project progress. Each stage can define specific goals and outcomes that must be achieved before...
Read answerA paid pilot before the overall project is possible in many cases and can represent a sensible strategy. It allows testing the feasibility and functionality of a solution in a limited scope before making extensive invest...
Read answerThe team's contribution encompasses several central aspects that are crucial for the success of a project. This includes active participation in meetings, providing expertise, and supporting the achievement of project go...
Read answerOuhud GmbH offers flexible work models that can include both remote and on-site work. The exact arrangement of the work method depends on the specific projects and the needs of the employees. In many cases, a hybrid mode...
Read answerAccess to tickets, source code, and technical documentation depends on the specific agreements in each project. In many cases, this access is granted to enable transparent collaboration. However, it is important to consi...
Read answerOuhud GmbH can engage subcontractors to provide specific services. Whether and to what extent customers are informed about the use of subcontractors depends on the contractual agreements. Typically, such information is i...
Read answerThe protection of confidential information before contract signing is achieved through the implementation of non-disclosure agreements (NDAs), which ensure that all exchanged information is treated confidentially. These...
Read answerThe protection of access and production data in projects is achieved through various security measures. These include the implementation of access controls, the encryption of sensitive data, and regular security audits....
Read answerThe reporting of security incidents to customers typically occurs through established communication channels defined in the contract or service agreement. Timely information about the incident, its impact, and the measur...
Read answerThe billing of services is usually based on the services rendered and agreed prices. Invoices should be detailed to ensure transparency. This includes specifying individual items, time expenditures, and any additional co...
Read answerWarranty, maintenance, and support are three distinct aspects in the context of software solutions. Warranty refers to the legal claims of the customer regarding defects that occur within a specific period. Maintenance i...
Read answerThe takeover of a developed solution by another service provider is generally possible, but depends on various factors. These include the documentation of the software, the technologies used, and the contractual agreemen...
Read answerIt is generally possible to talk to existing customers about their project experiences. Such discussions can provide valuable insights into collaboration and project outcomes. However, data protection regulations and the...
Read answerOuhud GmbH provides various documents for purchasing and supplier evaluation that are necessary to ensure quality and compliance. These typically include supplier assessments, quality management documents, as well as con...
Read answerFree initial consultation - no sales pressure, just clear answers.
